Frequently Asked Questions

Everything you need to know about Level Up Games fashion.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

How do I determine my correct size?

Each product page features a detailed 'Level Up' size guide. We recommend measuring a similar garment you own and comparing it to our specifications to ensure the perfect fit.

What is your return policy?

We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that limited edition drop items may have specific return restrictions.

Are your apparel materials sustainably sourced?

Yes, Level Up Games is committed to quality. We use premium, ethically sourced cotton blends and recycled polyesters to ensure our gaming-inspired fashion is both durable and eco-friendly.

Can I track my order once it has shipped?

Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.