Returns & Exchanges

At Level Up Games, we want you to be completely satisfied with your gear, which is why we offer a 30-day hassle-free return policy on all unworn apparel. If your new fit doesn't meet your expectations, we'll help you level up with an exchange or a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

2

Print Your Label

Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.

3

Drop Off Package

Hand your package to the designated carrier or drop it off at any official collection point within 7 days of receiving your label.

4

Receive Refund or Exchange

After our team inspects the returned items for quality assurance, we will process your refund or ship out your new exchange within 5 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing